SEATTLE - Billing complaints for on-line advertising that was never ordered have flooded the Seattle Consumer Resource Center (CRC) of the Washington Attorney General's office.
Attorney General Rob McKenna is cautioning consumers about receiving bills for on-line advertising that they may not have affirmatively ordered. Complainants said they received a bill for $399 from a business they had never heard of, for a service they had never purchased. As of Feb 14th, the CRC had received nearly 50 complaints.
"Consumers have a right to refuse to pay bills for services they never ordered," McKenna said. "They did the right thing by calling us."
In part, the Unsolicited Goods Act states: If unsolicited goods or services are provided to a person, the person has a right to accept the goods or services as a gift only, and is not bound to return the goods or services. Goods or services are not considered to have been solicited unless the recipient specifically requested, in an affirmative manner, the receipt of the goods or services according to the terms under which they are being offered. Goods or services are not considered to have been requested if a person fails to respond to an invitation to purchase the goods or services and the goods or services are provided notwithstanding.
Washington Consumers who receive bills for products or services they did not order should file a complaint with the Attorney General's office at 1-800-551-4636 or (www.atg.wa.gov).